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Intacct Product Specialist

Sage · Bengaluru, Karnataka, India · Full-time · Mid-Level

Salary Salary not disclosed

About the role

Skills & Know How Must have: • Proven experience in a senior technical or functional support role, ideally supporting enterprise or strategic customers. • Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems. • Excellent communication and stakeholder management skills—able to handle sensitive customer interactions with professionalism and empathy. • Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail. • Proven ability to remain calm and professional under pressure while maintaining ownership and accountability. Preferred: • Experience using CRM and case management systems (e.g., Salesforce, ServiceNow, JIRA). • Technical knowledge of Intacct / ERP systems and customer environments. Key behaviours • Empathetic, proactive, and customer obsessed. • Demonstrates curiosity, ownership, and composure under pressure. • Balances quality and efficiency to deliver excellent customer outcomes. • Collaborative and solution-focused, contributing to team and organisational goals. Technical / professional qualifications • Bookkeeping or Accountant Certifications (an asset but not required) This will be a Hybrid opportunity – 3 days in our Bangalore office. Since we have customers based out of US & Australia, an ideal candidate must be open to working in different shifts. Key accountabilities and decision ownership: ● Support Experience Ownership: Take full ownership of Partner and Customer support experience, including strategic and high value accounts, from start to finish, ensuring swift, accurate, and empathetic resolution at first contact. ● Advanced Problem Solving: Independently diagnose and resolve multifaceted product and system issues using deep product knowledge and understanding of regional accounting and legislative differences. ● Continuous Improvement: Identify recurring themes and insights from Partner & Customer interactions, sharing feedback to improve product performance, service quality, and knowledge assets. ● Customer experience: Create exceptional customer experiences through clear communication, proactive support, and a genuine commitment to building lasting trust and confidence. ● Retention and growth support: Contribute directly to customer and partner retention by resolving issues quickly, identifying risk or opportunity signals. ● Collaboration: Partner closely with Escalation Specialists, Product, and Operations teams to share insights that improve support processes and customer outcomes.

Skills

Swift ServiceNow Salesforce

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